From confirmed order to your door
Delivery & Shipping
A made-to-order curtain has two separate timing stages: production and carrier transit. Check the estimate shown for your selected product and destination before paying.
The product page, checkout and order confirmation provide the timing and delivery details that apply to your order.
Production time is not transit time
Custom products normally require production before they can ship. The estimate displayed on the relevant product page, at checkout or in your order confirmation is the best guide for that configuration.
If no estimate appears, contact us before ordering. Dates are estimates unless Curtains Direct confirms a date in writing.
One order may arrive in multiple parcels
- Tracking becomes available after dispatch, not while an item is being made.
- Large or mixed orders may ship separately and have more than one tracking number.
- Carrier scans can take time to appear after the label is created.
- Signed-in customers can check Order History; guest customers can use Guest Tracking.
Address and delivery checks
Before payment
Check the full name, street, unit, city, province or territory and postal code.
Need a change?
Contact us immediately. A change is not guaranteed after processing or dispatch begins.
At arrival
Count the parcels and inspect the outer packaging before discarding it.
Problem?
Keep packaging, labels and products; photograph the issue and contact us promptly.