Curtains Direct Customer Care Centre

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Help before and after ordering

Customer Care Centre

Use the links below for the current store information. For a custom-size question, include the product link, room name, dimensions, units and clear window/hardware photos.

Customer service policy hubPolicy CentreAll order and customer-service policiesTracked delivery boxDeliveryProduction, shipping and trackingSecure payment cardSecure PaymentCheckout and authorization informationProduct return or remake reviewReturns & RemakesEvidence, eligibility and remediesCustom order change timelineCancellation & ChangesHow to request help immediatelyLimited product warrantyWarrantyCoverage, exclusions and claimsSupport conversationContact UsProduct, measurement and order questionsOrder history listOrder HistorySign in to review placed ordersPackage tracking routeGuest TrackingFind an order placed without an account

For faster measurement help, send

1. Product name or URL

2. Room and window label

3. Header and hardware type

4. Complete width and three drops

5. Inches or centimetres

6. Front and side photographs

Important: for product-specific timing, tolerances or warranty terms, use the information shown with the product/order or Curtains Direct's written confirmation.